One of my Western Digital G-Drive's died. Now the marathon with WD begins

Stop buying those $200.00 bottles of wine and get the cheaper stuff. If you don’t smoke, start on paper then quit, and then use your smoke money to buy stuff!! :stuck_out_tongue_closed_eyes:

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Uhm, projecting on @seymour.krelborn ? :slight_smile:

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I called Western Digital today (06/21/2022).

Aside from having to listen to too much babbling to be told which button to press to reach the right party, once I navigated their phone landscape’s ecosystem, Mark answered after 30 seconds.

It took him several minutes to work everything out, but I got my RMA.
This was much better than my last experience. They must have been slammed with complaints to the point where some executive re-organized things.

Their phone system annoyed me with “Listen carefully, as our menu options have changed”, even though nothing has changed.

They make a change X years ago, and they never change the message. Or they use the “change” excuse to get people to listen who might otherwise press the wrong buttons.

Then they tell you that their sale’s number has changed, and proceed to waste my time with their new sale’s number.

And then they waste time telling me that “Due to unusually heavier than usual call volume, wait times will be longer”. That is yet another message they is unassociated with their call volume. If I was the only one that called today, they would still play me that message.

And then Mark answers 30 seconds later (so much for their “heavy” call volume and “longer than usual” hold times).

They hopefully they will work out the unnecessary phone land crap, and finally have a well oiled phone service.

Now let’s see whether or not they drag their feet when they receive my dead drive, which will take a week to get to them in Calexico, CA from NJ.

By the way, they now offer data recovery services with some of their new drives. Apparently, competing with Seagate’s warranty must have something to do with it.

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I brought the box, containing the dead drive, to a UPS outlet that was 1 mile from my apartment.

They quoted me $70 for 3-day shipping (from NJ to CA).
I asked them for their least expensive service, and they told me that that was the least expensive service (which I knew to be nonsense).

The person helping me told me that he is new. So I asked him to call over his manager (Tony).

Tony repeated the same BS. So I told him I will take my package to the post office, where it will cost approximately $22 - $25.

Tony asked me to let him check again. He came up with a lower cost service, and said that he does not recommend that service. It was $40 (and I have no idea what that service was).

So now we go from two people telling me $70 is the least expensive, to them having a $40 option.

I declined the $40, and lifted up my package.

Tony, again, asked me to wait.
More (pretend?) typing at his keyboard, and the price became $30.

I picked up my package, said thank you, and left.

There was no way I would give that unsavory outpost my business, even if they beat the post office’s price.

While driving home, I passed a Staples that had a UPS sign in their window. So I went in.

It cost me $11.93 (that price was ½ of what I was expecting).
The box should arrive at Western Digital (Calexico, CA) on Tuesday, 06/28/2022.

Everywhere you turn there are unscrupulous people. I believe that they are a small minority (maybe 1% of the population). But that is a lot of people, and they are the ones that catch your attention.

Everything needs to be checked, verified, and re-checked these days.

So where in Jersey , I might have bought a drive and brought the bad one back the next day maybe…Then let them handle the RMA

Yeah, it is really a pain, especially when they know that they could pull those little scams here and there without any consequences.

As a group, medical fraud is #1 fraud in US, and it costs all of us tons of money, and it is done by people we basically trust the most (doctors). Here is an example - Medical Fraud: One of the Worst Cases in U.S. History | Law Office of Brett H. Pritchard, and here a more general article - The True Cost of Health Care Fraud in America -

You can add to that pharma fraud, for instance scum like Sackler family. They destroyed countless of families / communities, killed tens of thousands of Americans, made billions of dollars in the process. Somehow they didn’t get death / life sentences, just $6b slap on the wrist, so they can continue business as usual. Sackler family - Wikipedia

Sorry, didn’t want to hijack your post, but I just cannot wrap my head around that.

That $11.93 price ended up being a mistake of sorts.

Apparently, I transposed the sender info with the receiver info:

I returned to Staples, 10 minutes before they closed.
They corrected everything.

The price was $23.99

I wonder if I took the package directly to a UPS facility if it would have cost the same?

You can always take a ride with a box the same size and find out for future!!!

The drive came directly from Western Digital, as part of a warranty replacement. Now that replacement drive failed and is going back to Western Digital for yet another replacement.

I used to live in Burlington County…

What do you pay yourself per hour to deal with stuff like this? The $11 turned into $24 not including your time and gas. Electricity to replot costs what? All associated costs with perhaps the journey that at one point seemed like a really great deal. I suppose the added costs are x2 with this being the 2nd replacement. I charge myself about $20/hr when it comes to this type of stuff. This tends to shrink down the profit margins or savings from deals. And with gas prices going up, maybe I should up my hourly charge to myself. Or I suppose you can just say you got a great deal on the original purchase.

Are you suggesting that it is not worth incurring the shipping expense to replace a failed 18 TB drive?
If that is your stance, that is fine. People have different priorities. To each his own.

Are you suggesting that $24 is not worth replacing a 18 TB drive?

As to your point on “gas”, please recall that I wrote “I brought the box, containing the dead drive, to a UPS outlet that was 1 mile from my apartment.”

Please also recall that I wrote: “While driving home, I passed a Staples that had a UPS sign in their window. So I went in.”

And when I made the mistake of transposing the sender’s address and the receiver’s address, should I have just left it at that, and eat the $11.93 to have the drive ship ½ mile away to my apartment?

I went back (½ mile drive) and they refunded me the $11.93, and charged me the $23.99.

Based on my car’s MPG, the gas probably cost me 10¢ (remember, my first trip was 1 mile. That UPS store (which, previously, I had no reason to mention) is across the street from ShopRite, where I do my shopping).

My only extra trip was back to Staples (½ mile in each direction). That was an unforced error, and they cost money. In my case, a ½ mile drive in each direction.

Consider that I hired you as an efficiency expert, please report on the waste in the above activities.

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And you forgot to say that when you make that mistake to feel better you bought 15 hamburgers and a case of beer!!

I don’t think it was 2 minutes on the phone with support? I don’t know your time/expenses for the 1st return. I’m saying whatever the original cost or deal on the drive, when you add in the added return costs/downtime/power time to replot, I’m just wondering if you recalculate the actual cost if acquiring the hardware. These are added costs. I personally would but that’s me.

I’m definitely not suggesting it’s not worth the return. As for gas? I was more referring to my own dealings when it comes to aquiring the hardware. Time and gas. Most stores aren’t within walking distances and buying used gear does require travel. Hard for me to ever get one meet up under 1 hour away from my place. 30 minutes there, 30 minutes back. Maybe a big line up at the store etc.

Gas wasn’t a big consideration for me in cost of acquisition in the past but it is real now. I can always say I scored a great deal but it depends on other factors. Some people ignore these costs to make themselves feel better. I’m a stickler for details.

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Feeling better is a good thing.

Me, too.

But even, if after getting the replacement, I never use it, I could still sell it for $200+ or so.

Excellent! I hope everything works out with the replacement.

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Either way, @drhicom will be treating us to a keg.

This is where I’ll bring the keg.