They are trying to scam you, there is no official Chia Support on this website, its a scam.
You can read all about this happening on numerous social media platforms, what they do is try to isolate you alone in DMs rather than help you in public so others can stop them and inform you.
ChiaForum is NOT associated with Chia Network Inc, this website is independent and lacking in moderation so the scammers are having a field day cleaning up and taking peoples coins.
If you want official support, use links in the “Help” section of the Chia program, that will lead you to the official sites, from there you can reach the official discord rather than the scammers fake one.
P.S. Two of the scammer accounts “jamesProg” (and “pichardo”) are replying to this thread. (Never talk to “support” in private, only in public, the goal is to get you alone so we can’t say ITS A TRAP!)