I would also add that quoting stuff from some self-help click bite pages is not helping either.
Saying that, we have more and more request for help in the form “shit happened, please help.” On several occasions, when help was provided the OP was snapping back at those that wasted their time to help such entitled shithead.
Maybe instead of guessing what happened, the first post should be to reply with a link to “how to get support - read first” post - How to Get Support - READ FIRST. It is really nauseating repeatedly asking people to provide screenshots or error logs, or going over what was already posted in a different thread few hours before.
Basically, replying with that “get support” article removes potential misunderstanding of what intentions of that person are.